Support
Step 1 of 5
The problem

What needs fixing?

Tell us which system you have and what's going wrong. You'll get a ticket number at the end.

Your system

Choose your system.

The more detail you give, the better prepared our technician will be. Please mention:

  • What is not working (switch, curtain, sensor, app, gateway)
  • Where: which room or area
  • Since when it started
  • How often: every time, or only sometimes
  • What you tried already (restart, reset, re-pair)

Please add a little more detail: what is not working, which room, and since when.

Photo or video of the issue (optional)

That file can't be used.

Done

Request received

Your ticket number SR-0000

What happens next

  1. Our team reviews your request and invoice.
  2. We call you on your number to schedule a technician visit.
  3. Quote your ticket number if you contact us.